Active Listening Techniques

Active Listening involves six specific techniques employed by journalists, law enforcement and others to be able to naturally probe for answers in a conversational way. No more awkward searching for the next question, or annoying prospects with a checklist of qualifying criteria. Here's how B2B pros expertly navigate conversations to get what they need and keep prospects engaged.

Start having natural conversations with prospects to uncover whether there is a problem you can solve.

You'll learn

• How to avoid planning "interesting questions" in advance of your calls
• How to be authentic and have quality conversations
• Understand how to use the 6 active listening techniques employed by journalists and investigators
• How to let your prospects do the work of uncovering pain

Course delivery

On-demand

Instructional Chapters

Knowledge Quizzes

Certificate of Completion recognized industry-wide